Downloading Meeting Video

Step 1: Go to Your Meeting

Navigate to the meeting where you want to download the video.

Step 2: Open the "Recording & Transcript" Tab

Select the Transcript and Video tab near the top of the meeting details.

Step 3: Request the Download

In the top-right corner of the video player, click "Request Download".

Wait a Few Minutes:
Please allow Abacor approximately 5 minutes to prepare the video.

Step 4: Download the Video

Once the video is ready, the button will change to "Download Video". Click it to begin downloading.

Troubleshooting

• Can’t find the recording:
  Make sure you’re in the correct meeting by navigating to it from your dashboard. Check that the meeting was recorded and completed.

• "Recording & Transcript" tab missing:
  If the tab doesn’t appear, refresh the page or log out and log back in. For older meetings, confirm that recording was enabled at the time.

• "Request Download" button not showing:
  Ensure the meeting has a video recording. If it does, try refreshing the page to load the button.

• Video not ready after 5 minutes:
  Longer recordings may take more time to prepare. Wait a few extra minutes and refresh the page.

• Download not starting:
  If clicking “Download Video” doesn’t work, try a different browser or clear your browser’s cache. Ensure pop-ups and downloads are allowed for Abacor.

Still having trouble?
Email us at [email protected] with the meeting date and title so we can help.