How it works

Once enabled, the Email Assistant:

• Triages new emails as they arrive and applies an inbox label to each one.

• Automatically generates a draft reply for anything that needs a response.

• Leaves email already in your inbox as it is. Only new incoming messages are processed.

Drafts are never sent automatically. You review and send every reply yourself.

Step 1: Open Email Configuration

Log in to your Abacor account, go to Settings, and select Email Configuration.

Step 2: Turn on the Email Assistant

Find the Email Assistant card and switch the toggle on. From then on, new emails will be sorted and drafted as they arrive.

Step 3: Review your drafts

Emails with a draft appear in your queue marked Draft ready. You can sort through them using tabs such as Under Review, Requires Attention, and Do it later. Open a draft, edit it if needed, and send it when you're happy with it.

Turning the Email Assistant off

Return to Settings > Email Configuration and switch the toggle off. New emails will no longer be sorted or drafted. Labels and drafts already created stay in place.

Troubleshooting

I don't see any drafts.
Drafts are only created for new emails labeled To respond. Messages that were already in your inbox when you enabled the assistant are not processed.

An email was labeled incorrectly.
Labels are assigned automatically and may occasionally miss the mark. You can reply to or handle the email as usual.

The toggle won't stay on.
Refresh the page and try again. Make sure you have the correct permissions, or contact your Abacor admin.

Drafts don't sound like me.
The assistant writes in your tone and voice and improves as it sees more of your email. Edit drafts before sending as needed.

Still having trouble?

Email us at [email protected] with a description of the issue and a screenshot of your Email Configuration page so we can help.